The aged care workforce: insights from an aged care CEO

‘We as leaders have got to be thinking about that philosophy of happiness and how are we delivering that back to our team’

This podcast will explore the workforce challenges faced by a leader in the aged care sector and opportunities and strategies for governing bodies to create an attractive employee value proposition amidst an increasingly competitive labour market. This podcast features Rachel Argaman OAM who is the Chief Executive Officer of Opal Healthcare. With over 25 years’ international experience at executive management level in the hospitality and now healthcare sectors, Rachel has a passion for creating organisations that are customer-centric and innovative. This is backed by a driving belief that the success of businesses depends on the quality of the people they employ.

The shortage of a skilled workforce is a significant challenge facing the aged care sector. With increasing demand for an aged care workforce and the impacts of policy, economic and environmental changes (such as the impact of the COVID-19 pandemic and aged care reforms arising from the Royal Commission into Aged Care Quality and Safety), finding and retaining a skilled workforce requires strategic planning and sustainable management.

Governing bodies of aged care providers must consider how the provider’s workforce plan attracts, recruits, manages, and retains a skilled workforce that complies with regulatory requirements and meets consumer expectations. With the gap between supply and demand for aged care workers continuing to increase, governing bodies should consider ways in which strategies can be updated or enhanced to offer a complete employee value proposition to attract and recruit new talent. To learn more or to sign up for the Governing for Reform in Aged Care program visit: gfr.agedcarequality.gov.au.